Privacy Policy – we9 Pakistan Online Gaming Platform

1. About This Policy

This Privacy Policy applies to all players who register, access or use the we9 platform at we9.onl – whether through a desktop browser or the we9 mobile app. It covers all features of the platform including Sports betting, Casino, Live Casino, Slots, Bingo, Fish Games and any account-related services.

By registering an account on we9, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, please do not register or continue to use the platform.

This Policy should be read together with the we9 Terms and Conditions. Where terms used in this Policy are defined in the Terms and Conditions, they carry the same meaning here.

2. Information We Collect

We collect information in two ways: directly from you when you register and use the platform, and automatically through your device and browser when you interact with we9.

Information you provide directly

• Registration details: Your full name, date of birth, mobile number and any other details entered during the sign-up process.
• Identity verification documents: Copies of identity documents submitted as part of KYC (Know Your Customer) verification. These are required to process withdrawals and confirm age eligibility.
• Payment information: Details of your PKR payment method – such as your JazzCash or Easypaisa account number, bank account details for Bank Transfer or card details for card payments. We do not store full card numbers on our servers; payment processing is handled through secure third-party payment processors.
• Communications: Messages, queries or complaints you send to our support team through any channel.
• Responsible gaming preferences: Deposit limits, loss limits, session time reminders or self-exclusion requests that you set up through your account.

Information collected automatically

• Device and browser data: Device type, operating system version, browser type, screen resolution and mobile network information.
• Usage data: Pages visited, features used, bets placed, games played, session duration, clicks and interactions within the platform.
• IP address and location: Your approximate location based on IP address, used for security purposes and to understand general geographic usage patterns.
• Cookies and similar technologies: Session cookies, functional cookies and analytics cookies. See Section 6 for full details.

3. How We Use Your Data

We use the information we collect for the following purposes. We only use your data where we have a legitimate reason to do so and where it is proportionate to the purpose described.

• Account management: Creating, maintaining and securing your we9 account. This includes login authentication, password resets and account communications.
• Processing PKR transactions: Handling deposits via JazzCash, Easypaisa, Raast, Bank Transfer, cards or mobile wallets, and processing withdrawal requests to your registered payment method.
• Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity before processing withdrawals, in line with our KYC process.
• Platform operation: Delivering Sports betting markets, Casino games, Bingo rooms, Fish Games and all other features on the platform.
• Security and fraud prevention: Monitoring for unusual account activity, detecting fraud, preventing money laundering and protecting the integrity of the platform for all players.
• Customer support: Responding to your queries, resolving disputes and providing assistance via support channels.
• Responsible gaming: Applying and managing the deposit limits, loss limits, session reminders and self-exclusion settings you have chosen. We may also use usage data to identify players who may benefit from responsible gaming tools.
• Platform improvement: Analysing usage patterns to improve features, fix issues and make the platform better for Pakistan players.
• Marketing communications: Sending you information about promotions, bonuses and platform updates via your registered contact. You can opt out of marketing communications at any time through your account settings or by contacting support.

4. PKR Payments & Financial Data

All financial transactions on we9 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, a debit or credit card, or any other supported mobile wallet, we collect and process the payment details necessary to complete that transaction.

We handle financial data with particular care:

• Full card numbers are not stored on we9 servers. Card payments are processed through certified payment gateway partners who handle card data under their own security standards.
• Your PKR transaction history – including deposit amounts, withdrawal requests and bonus-related transactions – is stored securely and is accessible to you through your account history at any time.
• Financial data is shared only with the payment processors needed to complete your transaction and, where required, with identity verification services as part of the KYC process.
• We retain financial transaction records for the period necessary to meet our obligations, which is typically a minimum of five years from the date of the transaction.

5. Sharing Your Information

We do not sell your personal data to any third party for their own marketing purposes. We share your information only in the circumstances described below and only to the extent necessary.

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card payment gateways receive the payment details needed to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC services may process your identity documents to confirm your age and identity. These providers operate under strict data processing agreements with we9.
• Technology and hosting providers: Companies that provide platform infrastructure, hosting, security services and software tools used to operate we9. These providers process data on our behalf and are bound by confidentiality obligations.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics services to help us understand how the platform is used. This data does not identify individual players.
• Legal and regulatory obligations: We may disclose personal data if required to do so by a valid legal process, court order or where disclosure is necessary to protect the safety and security of the platform and its users.
• Business transfers: In the event of a merger, acquisition or sale of we9's business or assets, your data may be transferred to the acquiring entity. You would be notified of any such transfer and your continued use of the platform would constitute acceptance of the new entity's privacy terms.

In all cases where your data is shared with third parties, we take steps to ensure appropriate data protection agreements are in place.

6. Cookies & Tracking

we9 uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and understand how players use the site.

Types of cookies we use

• Essential cookies: These are required for the platform to work. They manage your login session, keep your account secure and remember your language and display preferences. You cannot opt out of essential cookies while using the platform.
• Functional cookies: These remember choices you have made – such as your preferred payment method display or notification settings – to make your experience more convenient.
• Analytics cookies: These help us understand which pages are visited most, how long sessions last and which features are used, so we can make improvements. The data collected is aggregated and does not identify individual players.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some convenience features may not work as expected. we9 does not use advertising cookies or cross-site tracking technologies for third-party ad networks.

7. Data Security

We take the security of your personal information seriously. we9 uses a combination of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and the we9 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access to personal data within the we9 organisation is restricted to staff who need it to perform their role, and all such access is logged and monitored.
• Payment data is handled through PCI-compliant payment processors. Full card details are not stored on we9's own servers.
• Account passwords are stored in hashed form. we9 staff cannot see your password in plain text.
• We conduct regular security reviews and vulnerability assessments of the platform.

While we apply these protections consistently, no online system can be guaranteed to be 100% secure. You also play an important role in keeping your account safe – use a strong password, do not share your login credentials, and contact support immediately if you suspect any unauthorised access to your account.

8. Data Retention

We retain your personal data for as long as your we9 account is active and for a reasonable period afterwards. The specific retention periods depend on the type of data and the purpose for which it was collected:

• Account data: Retained for the duration of your account and for a minimum of two years after account closure to handle any outstanding queries or disputes.
• Financial and transaction records: PKR deposit, withdrawal and transaction records are retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the period required to meet our verification obligations, typically five years from the date of submission or account closure, whichever is later.
• Support communications: Retained for two years from the date of the last interaction to provide context for ongoing or future queries.
• Usage and analytics data: Aggregated or anonymised usage data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised.

9. Your Rights

As a we9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the we9 support team with your request and registered account details (never your password).

10. Children's Privacy

we9 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. By registering, you confirm that you are at least 18 years of age.

If we become aware that an account has been created by or for a person under 18, that account will be immediately suspended, any balance held pending review, and the account will be closed once our investigation is complete. Any personal data collected in connection with an underage account will be deleted promptly.

If you believe a minor has registered on we9, please contact our support team immediately so that we can take appropriate action.

11. Responsible Gaming & Data

We use certain data specifically to support responsible gaming on we9. This is not marketing – it is part of our commitment to player welfare.

• Deposit and wagering data is used to apply and enforce the limits you have set for yourself, including daily, weekly or monthly deposit limits and loss limits.
• Session data is used to trigger time reminders if you have activated that feature in your account settings.
• Usage patterns may be reviewed by our responsible gaming team to identify players who may be showing signs of problematic gaming behaviour. If identified, we may reach out to offer support tools or information – this communication is handled with discretion.
• Self-exclusion requests result in your account being suspended for the period you request. During that period, your data is retained but not used for marketing purposes.

Full information on the responsible gaming tools available to every we9 player is on the Responsible Gaming page.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements to how we describe our practices. When we make changes, the updated Policy will be published on this page with a revised effective date at the top.

For material changes that significantly affect how your data is used or your rights as a player, we9 will notify you via your registered contact details or through a platform notification before the changes take effect.

Your continued use of the we9 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised version. If you do not agree with an update, you should stop using the platform and may request account closure by contacting support.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the we9 support team. Our support is available in English and serves Pakistan players throughout the day.

You can reach us through the Help section within the platform or write to us at the support email address shown in the footer of this page. Please include your registered account details (but never your password) in your message so that we can locate your account and respond efficiently.

For responsible gaming-related data requests – such as self-exclusion or limit changes – these can also be initiated directly from your account settings without needing to contact support first.